Privacy Policy

Redken has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this Web site. Your use of this Web site constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.

AUTOMATIC COLLECTION OF ANONYMOUS INFORMATION

When you visit the Redken Web site, like when you visit most other Web sites, certain anonymous information about your visit is automatically logged, which may include information about the type of browser you use, the server name and IP address through which you access the Internet (such as "aol.com" or "earthlink.net"), the date and time you access the site, the pages you access while at the Redken Web site, and the Internet address of the Web site, if any, from which you linked directly to the Redken site. This information is not personally identifiable.

INFORMATION COLLECTED ON REDKEN.COM

PERSONALLY IDENTIFIABLE INFORMATION

Personally Identifiable Information is any information that concerns you individually and would permit someone to contact you, for example, your name, address, telephone/fax number, social security number, email address or any information you submitted to Redken-uk.com that identifies you individually.

REGISTRATION FORMS

If you are offered the opportunity to enter a promotion, to become a registered user of the Redken Web site, or to opt-in to receive Redken information through another site, you must apply by filling out the registration form on the site. This form requires certain personally identifiable information that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, and/or a unique individual password.

TRANSACTIONS AND ACTIVITY

If you become a registered user or if you conduct transactions through the Redken Web site, Redken.co.uk collects information about the transactions you engage in while on the Web site and your other activity on the site. This information may include, without limitation, areas of the Web site that you visit, transaction type, content that you view, download or submit, transaction amount, payment, shipping and billing information as well as the nature, quantity and price of the goods or services you exchange and the individuals or entities with whom you communicate or transact business.

EMAIL AND OTHER VOLUNTARY COMMUNICATIONS

You may also choose to communicate with Redken-uk.com through email, via our Web site, by telephone, in writing, or though other means. We collect the information in these communications, and such information may be personally identifiable.

INFORMATION USE

Redken-uk.com may use the personally identifiable information collected through its Web site primarily for such purposes as:

• Helping to establish and verify the identity of users

• Opening, maintaining, administering and servicing users' accounts or memberships

• Processing, servicing or enforcing transactions and sending related communications; providing services and support to users

• Improving the Web site, including tailoring it to users' preferences

• Providing users with product or service updates, promotional notices and offers, and other information about Redken and its affiliates

• Responding to your questions, inquiries, comments and instructions maintaining the security and integrity of its systems

Redken.co.uk uses the anonymous browsing information collected automatically by its servers primarily to help it administer and improve its Web site. Redken.co.uk may also use aggregated anonymous information to provide information about its Web site to advertisers, potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.

DISCLOSURE OF INFORMATION

Redken-uk.com does not provide personally identifiable information to unaffiliated third parties for their use in marketing directly to you. Redken may use unaffiliated companies to help it maintain and operate its Web site or for other reasons related to the operation of its business, and those companies may receive your personally identifiable information for that purpose. Redken may also disclose personally identifiable information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request or investigation, or as otherwise permitted by law. Finally, as Redken's business develops, it may sell or buy corporate assets, and in such transactions customer information may be one of the transferred business assets. If Redken, its Internet businesses, or substantially all of its assets, is acquired, customer information may be one of the assets transferred.

CHILDREN'S PRIVACY

This Web site is directed toward and designed for use by persons aged 13 or older. Redken-uk.com will not approve applications of, or establish or maintain accounts or memberships for, any child whom Redken-uk.com knows to be under the age of 13. Redken-uk.com does not solicit or knowingly collect personally identifiable information from children under the age of 13. If Redken-uk.com nevertheless discovers that it has received personally identifiable information from an individual who indicates that he or she is, or whom Redken otherwise has reason to believe is, under the age of 13, Redken-uk.com will delete such information from its systems. Additionally, a child's parent or legal guardian may request that the child's information be corrected or deleted from Redken-uk.com's files by contacting us at webmaster@redken-uk.com. 

 

IP ADDRESSES AND COOKIES

We may collect information about your computer IP address, browser type and use cookies for system administration and to collate aggregate information. This is statistical data about our users' browsing actions and patterns that does not identify any individual. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that. They help us to improve our Website and to deliver a better and more personalized service to you and other users by enabling us:

• To estimate our audience size and usage pattern

• To store information about our users' preferences and to allow us to customize our Website according to our users' individual interests

• To speed up your searches

• To recognize users' when they return to our Website

The advertisers and/or other content providers that may appear on this Web site may also use cookies that are not sent by the Redken Web site. Such ads or content may contain cookies that help track and target the interests of users of this Web site in order to present ""personalized"" advertisements or other messages that the user might find interesting. Redken is not responsible for any such cookies.

By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, if you choose to reject all cookies, you may be unable to use parts of the Website.

EXTERNAL LINKS

The Redken Web site may contain links to other Web sites, including those of advertisers or third party content providers who offer downloads on Redken.co.uk. Please be aware that Redken is not responsible for the privacy practices or the content of other Web sites. Web sites that are accessible by hyperlinks from the Redken Web site may use cookies [link to "Cookies" section]. Redken encourages you to read the privacy statements provided by other Web sites before you provide personally identifiable information to them.

SECURITY

Redken.co.uk maintains physical, electronic, and procedural safeguards to help guard personally identifiable information. If transactions are offered on the site, transaction information is transmitted to and from Redken.co.uk in encrypted form using industry-standard Secure Sockets Layer (SSL) connections to help protect such information from interception. Redken.co.uk restricts authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorised to have access to such information. Please be aware, however, that any email or other transmission you send through the Internet cannot be completely protected against unauthorized interception.

CHOICE/OPT-OUT

In order to provide service to you, Redken.co.uk will send you communications related to your transactions, security or the administration of its Web site. From time to time, Redken.co.uk and its affiliates may also wish to send you other messages or updates about Redken.co.uk, its affiliates, or their promotions and other activities. If you do not wish to receive non-transaction/security related communications from Redken.co.uk and its affiliates, please send an email containing your request to webmaster@redken.co.uk.

DATA QUALITY/ACCESS

Redken.co.uk allows you to change, update, or delete the information you may provide in your optional registration form. If you would like to change, update, or delete your personal information, please send an email containing your request to webmaster@redken.co.uk.

CHANGES TO THIS PRIVACY POLICY

Redken.co.uk reserves the right to modify or supplement this policy at any time. If a material change to the terms of this policy is made, Redken.co.uk will post a notice on its homepage and a link to the new policy.

CONTACTING US

If you have questions about this privacy statement, the information practices of Redken.co.uk or your dealings with Redken-uk.com, please contact Redken Consumer Affairs, PO Box 832, Clark, NJ 07066 or call  Consumer Affairs at 1-800-423-5369. Copyright © 2012 L'Oréal USA, Inc. All trademarks registered. All rights reserved. In accordance with laws governing literary and artistic property rights or other similar rights, the reproduction or redistribution of the elements that make up the Redken Web site, in whole or in part, is strictly prohibited. All of the brands cited herein are registered trademarks. Redken is happy to welcome you to its Web site. While Redken has endeavored to ensure the accuracy of the information accessed via the Web site, Redken does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Web site, and declines all responsibility for technical inaccuracies or other errors. Redken declines all responsibility for any difficulties encountered in accessing the site or for any communication line failure.